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Privacy Policy

I. Overview

If you are a consumer in the United States, this privacy policy ("Privacy Policy") explains how ProNet Group and PNG Cyber ("Company," "we," "us," or “Data Controller”) collects, uses, processes, discloses, and retains your personal data including in connection with the and websites (the “Sites”). Please review this Privacy Policy carefully to obtain a clear understanding of how we collect, use, protect, and otherwise handle your information when you access or use our websites, mobile applications or any other applications or services that display this Privacy Policy (collectively, the “Services”), register for and attend our events, engage with us on social media, or otherwise interact with us.


Please note that this Privacy Policy does not describe how other third parties may collect, use, and share your information.  We do not control the privacy practices of any third-party websites, mobile applications, or online services, and we are not responsible for their actions. Third parties, other websites, mobile applications, and online services follow different rules regarding the collection, use and sharing of your information. We encourage you to read the privacy policies of the third parties, other websites, mobile applications, and online services you use.

If you reside in California, USA, you have additional rights with respect to your personal information as granted by the California Consumer Privacy Act (“CCPA”). However, this Privacy Notice does not apply to employment-related personal information collected from California-based employees, job applicants, contractors or similar individuals.


II. Contents

A. Collection of Personal Data

B. Use of Personal Data

C. Disclosure of Personal Data

D. Data Retention

E. Children’s Privacy

F. Security Practices

G. Changes to this Privacy Policy

H. Alternate Format of Privacy Policy

I. How to Contact Us


III. Collection of Personal Data


We collect personal data directly from you when you interact with us or use our Services. The types of personal data we collect depends on how you interact with us or use our Services. When you visit our Sites, we collect, and we ask you to provide information about yourself ("Your Information") that may include:


Profile Data. We collect any information or content you provide to us when you submit an assignment, send us an inquiry, report an incident, or request more information about our services. Examples of the information we collect include your name, business email address, phone number, company you work for, your job title or business role, and your business address.

Demographic Data. We may collect specific or general demographic data when you fill out forms or on our Services or sign up for and participate in events or special programs that we provide. Examples of such information include age, gender, zip code, state, and country.


Communications Data. We collect information when you communicate with us or others on our Services, such as when you request additional information about products or services, or interact with our employees regarding a claim or an incident. We also collect communications data when you interact with us on social media, such as by tagging us and/or our products or permitting us to follow your social media profile. Examples of such data may include your contact information, the date and time of your communications, online identifiers, social media profile, and the content of your communications.


User Content Data. We collect any other information or content you provide to us, such as when you report an incident or make other submissions to us, Examples of user content data may include information about your size, fit, goals, opinions, feedback, preferences, and any other personal data you choose to provide in your interactions with us.


We automatically collect certain personal data when you access and use our Services or shop in our stores. The types of information we collect may include:


Device and Network Data. We collect certain information about the device you use to access our Services. Examples of such data include your device’s Internet Protocol (IP) address, unique device identifiers, serial numbers, device motion data, other computer and connection information, and mobile network data.


Usage Data. We collect information about your activity on our Services via log files, cookies, web beacons, and other tracking technologies. Examples of such data include your access times, pages viewed, the routes by which you access our Services, and identifiers associated with browser cookies, web beacons, and similar technologies we deploy on our Services.


Generally, we collect the information above on our Sites using cookies.  A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser.  Web browsers may offer users of our Site the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our Site may not function correctly.  To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Site may not work properly (for more information about cookies and how to disable them, see the COOKIES section below).


Location Data. We collect precise or approximate location information in accordance with your device permissions.



We may collect personal data about you from other sources. For example, we may collect personal data about you from:


  • Third parties hosting events, including those sponsored by ProNet Group or PNG Cyber when they share event attendance or participation information with us;

  • Publicly available sources;

  • Other guests or third parties providing information in connection with a dispute;

  • Carriers or other third parties when they share your updated address information, which we use to correct our records; and

  • Third-party social media and communication services, such as Meta, Twitter, Google, Instagram, and LinkedIn that you use to interact with our Services or that allow you to share information, but always in accordance with the authorization procedures and privacy settings you establish with such services.



We may derive information or draw inferences about you based on the other types of personal data we collect. For example, we may infer your location based on your IP address, or your habits based on your browsing behavior on our Services.


IV. Use of personal data

We use Your Information mainly to interact with you, to provide you with support services, to make it easy to navigate our Sites, to improve our Sites and our Services, and to offer you content and services that might interest you.


We use Your Information as follows, where the processing is necessary to establish or administer our agreement with you:

  • Verify your identity and entitlement to products or services, when you contact us or access our services;

  • Communicate with you regarding support services and provide you with critical service updates;

  • Provide you with technical and customer support, and enable the provisioning of services;

  • Determine your qualifications and suitability as a vendor, and make decisions to purchase goods or services from you; and

  • Determine the entity you are connecting from.


We use Your Information as follows, where the processing is based on our legitimate business interests to communicate with you and improve users' experience, improve our Services, protect our security, and defend our legal rights:

  • Share advertising or marketing communications, via phone or email, about Services, or events offered by Company, and provide news and information that we believe may be of interest to you. Our marketing and advertising will be conducted in accordance with your advertising marketing preferences and as permitted by applicable law;

  • Respond to your requests and any other communications from you, including to provide customer service, and solicit your opinion or feedback;

  • Evaluate and improve the quality of our Services and Sites;

  • Provide you with a customized experience when you visit our Sites;

  • Secure our systems and applications by detecting and protecting against malicious, deceptive, or illegal activity, including fraudulent transactions, error, negligence, and breach of contract, security incidents, and harm to the rights, property or safety of Company and our users, customers, employees or others;

  • Enforce our legal rights and comply with legal requirements; and

  • Personalize Your Experience by monitoring, analyzing, and auditing your engagement with our Company and your interactions with our Services to better understand your interests and behaviors and customize your experience.


We may also use Your information where processing is necessary for us to comply with legal obligations, including responding to legal process or lawful requests. Lastly, we may use your information with your consent, where required by applicable law.



We do not sell, lease, rent or give away Your Information. We only share Your Information as described below, with our business partners, service providers that process information on our behalf, law enforcement, and with your consent. We may also share aggregated, anonymized or de-identified information, which cannot reasonably be used to identify you. If we share Your Information, we require those we share it with to comply with appropriate privacy and confidentiality requirements, and security standards.


Service Providers.  We share personal data with unaffiliated companies or individuals we hire or work with that perform services on our behalf, including, web hosting, payment processing, fraud control, direct mail and email distribution, events, and advertising and analytics services. These third-party service providers have access to personal data needed to perform their services but may not use it for other purposes.


Law Enforcement.  We disclose personal data when we believe doing so is reasonably necessary to comply with applicable law or legal process, to respond to claims, enforce or apply our Terms of Use, or to protect the rights, property, or personal safety of Company, our users, employees, or others.



We retain personal data in accordance with applicable law. Unless otherwise required by applicable law, Company will take reasonable steps to destroy or permanently de-identify personal data we hold if such personal data is no longer needed for the purpose for which it was collected.



The Services are not intended for children under the age of 18. Generally, children are not allowed to use the Site, and Company does not knowingly request or collect personal information from any person under 13 years of age.  If you believe that your child under the age of 13 has submitted personal information to Company, please contact us so that we can take steps to the delete the personal information that they may have provided.



Company implements a variety of organizational, technical, and physical safeguards, which are designed to protect the integrity, confidentiality, and availability of Your Information.  However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.


We will update this Privacy Policy from time-to-time to reflect changes in our practices, technology, legal requirements, and other factors. If we do, we will post the revised version here with an updated revision date. We encourage you to periodically review this Privacy Policy to stay informed about our collection, processing and sharing of your personal information.


Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Site (or as otherwise indicated at the time of posting). In all cases, your continued use of the Site after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy. If you do not accept this Privacy Policy, you must discontinue use of the Site immediately.


If you have a disability that prevents or limits your ability to access this Privacy Policy, please email us at  We will work with you to provide this notice in an alternative format.



If you have any questions, please contact us at:

  • Email us at:

  • Write to us at: ProNet Group: 1 Sugar Creek Center Blvd Suite 1100, Sugar Land, TX 77478.

  • Call us at: 1-800-216-7268.

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